HelpMaster PRO Enterprise Edition review and download

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HelpMaster PRO Enterprise Edition download

The HelpMaster PRO Enterprise Edition is a help desk, CRM, and call center software system. It features a full client-server SQL Server database as its core and offers a complete list of enterprise features. Key Features include: Complete Call ...

10 of 16 people found the following review helpful:

HelpMaster Pro, Wed Oct 22 2003
Reviewed By: Ross

Fantastic value for a full featured package
HelpMaster Pro was very easy to download and install. The installation wizard steps you through the process in the correct sequence. SQL Server can be a little tricky but PRD Software have written their own tool to help, and it's great.
I found the application easy to use and it is a very powerful helpdesk application. Many of the features are what you would only expect to find in packages that cost more than twice as much. The ROI will be very quick.
There is a very comprehensive help file in the application. The help provided is in the form of graphics and step by step instructions. This proved helpful in understanding how to set up the email job logger, priority manager and templates.
The templates make logging a job a breeze. With automatic email and escalation, HelpMaster Pro does a lot of the work for you.
I will be using this software for some time and will continue this review as I learn more.

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