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Mvelopes Personal

 

Mvelopes Personal reviewReviews for Mvelopes Personal


22222 Buggy Software


I would have to agree with other readers. The customer support is very poor. Their attitude is usually OK but frequently they don't understand the problem and often don't fix it but close the trouble ticket anyway. The problem just comes back. Almost all serious problems i've had are with downloading transactions. Mvelopes often fails to download transactions and errors out. Later in the day if I try it again it may work or it may be permanently broken.
As far as I have researched there is no other product budgeting product that uses this envelopes budgeting concept so Mvelopes has the market for it. Once there is competition i believe either mvelopes will start making a quality product or people will drop it. Until then it is worth the hassle of errors to be able to use it.


13 of 42 people found this review helpful
33333 Customer service is their achilles heal


First let me say I love the Mvelopes philosophy, it's a fantastic way to manage your money. You look in the envelope to see how much money you have to spend on any item or category. If you don't have the money, you don't buy it! Seriously, it's so simple but such a life impacting principle. It's put you in control! There are however two downsides, the one that is relatively minor in my book is that the application is built using yester-years technology. But again that's minor because it does work. Here's the biggest problem with Mvelopes, their customer support and customer appreciation. Support is ONLY available via online chat which is a big drawback, second the customer support reps are a) not very friendly b) not very knowledgeable and c) are not interested in retaining you as a customer AT ALL! My wife and I had a lot of problems with mvelopes connecting to our bank, we constantly have to use the online chat to have them reset passwords, check the connections, etc. Pretty frustrating. I finally got tired of it and cancelled the account altogether.

Meanwhile that problem with the bank connection seemed to stabilize and my wife was becoming pretty happy with how it was working. I had decided when it came renewal time I would go ahead and pay for another years subscription. Time went by and one day my wife could not login to the system. She called and they told her that they were deleting the account, she asked of we could renew and just continue using the system. They told her no! They would let us start a new subscription, but they were going to delete our account anyway and we would have to start from scratch! I asked to talk to a manager and the csr said that “the manager will tell you the same thing”, I told her I wanted to talk to a manager anyway. She said I would have to schedule a time to have them call and it takes at least one business day for them to call. Unreal! It’s obviously an offshore support team and it would seem they don’t have a full time manager….
Bottom line, Mvelopes is cool and it will save you from unorganized financial stress, e.g. save you Money! But the company has some serious problems with customer support, so if you have a problem cross your fingers, click the “chat support” button and hope for the best. Meanwhile you might want to look into Mint.com, it’s free and uses current technology. And even though it’s free it has worked flawlessly where Mvelopes is still somewhat buggy. Have fun !


11 of 50 people found this review helpful
11111 Poor Customer Service


Customer Service via IM is not customer service. A person was scheduled to call at a specific time and never did. Very difficult to get help. Don't buy product.


7 of 54 people found this review helpful
33333 Don't integrate your billpay into Mvelopes if you have a long billpay userid


I've been using Mvelopes for over 4 years. It had great support and I have had only on problem with them in that time that was evenutally resolved.

I like that they had a help phone line you could call and speak with a real person. Now all they have is a chat line (which seems to be on dailup judging by the speed of their responses) that if they can't resolve your problem they give you a 4 hour window when someone will call you back on particular day.

Recently, they integrated their billpay into mvleopes and, oh my god, what a disaster. Apparently, long user names (such as email addresses which they recommended Mvelopes users to use as their bill pay userid) causes hits a bug during the integration process and you can't get to your Bill Pay until they fix the problem (It is 7/26/2008 and my bill pay broke two days ago on Tuesday and the support person said that the earliest it will be fixed is the beginning of next week).

I ahve been managing software implemenation project for the last 18 years and you can not tell me that they had a beta and not seen this problem. There hasn't been a targeted email to those users (with long user id) impacted by this issue to tell them to sit tight and wait for further info before going through the integration process, nothing. Very frustrating, not very proactive and lousy customer service.


5 of 42 people found this review helpful
55555 mvelopes


My bank forces me to change my password every 45 days, so every 45 days I must update this info to mvelopes. Otherwise set up took about 90 minutes for a rather complicated budget. Worked so well I placed my business ( a multi-physician office) on the mvelopes business system and gave quicken the boot. Have found the tech support easily availble ( no wait times ) comptetent and helpful. Over the last 2 years they have continued to fine tune and improve their product.


23 of 64 people found this review helpful
55555 Mvelopes House Hold budgeting


I came across these posts and just wanted to add how happy I have been with Mvelopes Personal's budgeting software. My wife and I have used this for a while now and noticed how much it has see what we are spending. It has been an eye-opener and it is helping us get out of debt. They may still have the 30-day free trial going on - its totally worth getting - I recommend getting the 2 year plan as you save the most!! Good luck all


27 of 78 people found this review helpful
44444 Mvelopes has really helped me get into a better financial position!


Mvelopes Personal has put me in a better financial position than I was a year ago. Since starting to use Mvelopes I have been able to cut out excess spending, save more money, increase my account balances and lower my debt! Its been a lifesaver! I've always been good about balancing my checkbook, etc but expenses like holidays, car repairs and regeistration would sneak up on me and I'd have no money saved. Not anymore! I've had few technical issuses but have found their tech support team to be very knowledgable and helpful each time I have contacted them!


24 of 60 people found this review helpful
22222 Tech support was frustrating


I really wished I didn't have to cancel my 30 day trial. I wanted it to work. I couldn't get my financial institution connect to mvelopes so sent an email with the info and got - nothing. No response. I sent another after the 48 hr. period they said they would get back to me in and - nothing again! I finally was on my computer for a tech chat session when they were in (different time zones) and had a truly atrocious experience with them. And I was looking forward to solving my problem and excited to chat about it!! Lame. Again, I wish it wouldv'e worked for me. i still don't know why it didn't (the tech guy didn't have a clue either). It looks like a good system. I'm now investigating options.


27 of 86 people found this review helpful
55555 Mvelopes Changed My LIFE!


I have used Mvelopes for nearly 3 years and it has changed my life. I have never felt so in control of my finances, specifically my cashflow. I would highly recommend giving this try!


76 of 125 people found this review helpful


 
 

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