I have not begun to use the actual software itself, however the customer service is in a sad state. Their office hours are off by over 2 hours (9-5PST, where I call at 3PST and they're gone) and will not allow a return until I have thoroughly explored a product I am not interested in.

I'm a parent who has 3 highschool children. I purchased the Wordsmart from a Super cool knowledgeable, friendly rep from this company. Not only has it been a tremendous asset to my kids in getting there grades and scores up. My wife and I both fell on love with the "progressive reader" disc and the "vocabulary" builder both! My wife is finishing up her Bachelors degree and "Swears" by this program. The complainers must be clueless because, as the rep told me, if you pull up "Johnson O'Conners" Wikipedia page up and read the paragraph "Later Research" . You'll see that this company and program is the only one "Liscenced" through that foundation. You'll also learn that having a tremendous vocabulary is the #1 Greatest Predictor of success on these tests, and in school, in life and in the Job World!! I had my vocabulary continuity put on "pause" just like the Rep said I could. Then 4 months later because our family Loved it so much, we called in and allowed them to send the next 2 higher volumes over the next 2 months at he 49% discount. Then told them to stop "for now" with higher level shipments till further notice. That's how you do it!!!!!!!! I saw they have an A+ rating at Bbb.org. I just don't get the wining and complaining! I HIGHLY RECOMMEND THIS PROGRAM!!!!

I purchased the SAT/ACT program. If you purchase this software, you will also be shipped a CD every month & billed for $49.95+. They charge it to the card that is used to purchase the initial CD's. This would be ok if you were made aware of it before the original purchase. They claim that everyone is "clearly" told. This is not true!

Due to deceptive sales practices, thousands have fallen for this scam (just google it). I'm one of those people. If the product is good then why not sell the whole thing for $700. That's what it costs in the end. Why dupe people into spending much more than they are prepared to spend? Sales calls are deliberately misleading. Cancellation is difficult & refunds are impossible. I would recommend that people stay away from this company. There are much better and more reputable learning resources out there.