Panda Platinum Internet Security

I first installed Panda with a new computer in January 2006. Worked great. Upgraded to 2007 when it came out in November 2006. Had no issue with tech support - toll free number. Very helpful.

Recently I noticed my whole system has slowed down. Ran a complete scan & got messages about Hack Tool. Panda said it neutralized (by renaming files); then said it couldn't get rid of files. I have run back to back scans. Still there. I tried e-mailing tech support. They told me to scan in Safe mode. Did. No change. I tried calling tech support. Company name & phone number changed. Finally got through & talked to a Vice Pres. Sent her e-mails (tech support just stopped answering me) and asked for refund. She said she'd have a techie phone me. He's e-mailed me, asking for a time; I gave him one. No phone call.

Luckily I only have another month to go on my subscription. I don't want to get rid of it until I can get some answers. I took it to the store where I'd bought it; their resident geek gave me a free tune-up; can't find out what's wrong.

Now am nervous I won't be able to get rid of Panda.

Now my system doesn't always download complete files, just little bits and pieces.

Any suggestions out there?

Ever since I installed this software, my PC takes a long time to work and if I want to access the internet after its been idle for a while, I have to restart my pc, wait for it to restart and then I can connect to the internet. Tech support is painfully slow- when they bother at all to answer and the FAQ does not solve my problem. I am open to suggestions for a new antivirus software.

I'm a happy owner of Panda Platinum at my work computer, but since I'll replace the home computer soon I did not bother buying an antivirus for it. I just downloaded free trial version of Panda and it has been running good. But the 30days trial period was over recently so I uninstalled it to download another antivirus 30days trial programme. The problem is I cannot go into any of the major antivirus maker websites (mcafee, symantec, kaspersky etc.)it says "this page cannot be displayed" but I can easily go into panda website. What is going on???? There is a bad smell about this??? I hope I'm wrong otherwise although I'm very satisfied (minus the constant panda warning pop-ups)I'll remove Panda from my work computer, because such behaviour is not ethical.