Lokad Call Center Calculator
- License:
- Freeware
- Price/Registration Fee:
- Free
- File size:
- 1.44 MB
- Publisher:
- Lokad.com
- Last Updated:
- 08/27/08
- Version:
- 1.0.1179.0
- Review:
- Write a Review
- Bookmark:
- User Rating:
Rate It
Lokad Call Center Calculator Description:
Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Start optimizing staff levels. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. No statistical or mathematical knowledge required.
Operating System Support: WinXP, Windows2000, Windows2003, Windows Vista Starter
Tags: call center forecasting scheduling volume erlang forecast optimization staf
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